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Andorius

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Help & FAQ

Find answers to common questions or reach out to our team.

Audio isn't playing — what should I do?

First, make sure your device volume is turned up and not muted. Then try these steps:

  • Tap the play button — some browsers require a user interaction before audio can start.
  • Check that you're signed in — most tracks require a free account.
  • Try a different browser (Chrome and Safari work best).
  • Clear your browser cache and reload the page.
How does microphone access work in moonVibe?

moonVibe uses your microphone to detect your breathing pattern and generate music in real-time that syncs with your breath.

  • When you tap "Use Microphone", your browser will ask for permission — tap "Allow".
  • Audio is processed locally on your device. We never record or transmit your microphone data.
  • If you denied permission, go to your browser settings to re-enable it for andorius.app.
How do I upgrade, downgrade, or cancel my plan?

You can manage your subscription anytime:

  • Go to your Account page.
  • Click "Manage Billing" to open the Stripe customer portal.
  • From there you can upgrade, downgrade, update your payment method, or cancel.
  • Cancellation takes effect at the end of your current billing period — you keep access until then.
What are the daily playback limits?

Each plan has a daily listening limit that resets at midnight UTC:

  • Free: 20 minutes/day
  • Pro: 2 hours/day
  • Creator: Unlimited

Free tracks (tagged "Free") are always unlimited regardless of plan.

How do I delete my account or export my data?

We take your privacy seriously. From your Account page you can:

  • Export data: Download all your data in JSON format.
  • Delete account: Permanently removes all your data within 30 days.

See our Privacy Policy for full details.

What is moonMind / moonFlow?

moonMind is a premium noise mixer where you can layer white, pink, and brown noise with sine wave generators and soundscape tracks. Save presets and morph between them.

moonFlow combines moonVibe's breath-synced music with moonMind's noise layering for the ultimate meditation experience.

Both offer a 60-second free trial (up to 5 times per day).

Still need help?

Send us a message and we'll get back to you within 24 hours.

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